Return and Refund Policy

Effective Date: August 19, 2026

Store Name: Achezo

Support Email: achezoofficial@gmail.com

WhatsApp Support: +92 320 0498475

At Achezo, we take pride in the quality of our wellness products, massagers, and lifestyle essentials. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully to understand your rights and our procedures.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Timeframe: You must request a return within 15 days of receiving your order.

• Condition: The item must be unused, in the same condition that you received it, and in its original packaging (including all accessories, manuals, and protective films).

• Proof of Purchase: A receipt, order confirmation email, or order number must be provided.

Please note: Due to personal hygiene and health standards, certain wellness and personal care items (such as face massagers or opened massager attachments) cannot be returned if they have been unsealed or used, unless they arrived damaged or defective.

2. Damaged or Defective Items

If your product arrives damaged, defective, or incorrect, please inspect your package upon arrival and contact us within 48 hours of delivery via WhatsApp or email.

• Send us clear photos or a short video showing the defect or damage.

• Once verified, we will arrange a replacement or process a full refund.

3. Non-Returnable Items

Certain types of items cannot be returned:

• Items marked as final sale or clearance.

• Products showing obvious signs of use, customer-induced damage, or missing parts.

4. Returns & Shipping Process (Within Pakistan)

• Initiating a Return: To start a return, contact our support team via email or WhatsApp with your order number and reason for return.

• Return Shipping Costs:

  • If the return is due to an Achezo error (e.g., defective or wrong item), we will cover the return shipping costs.

  • For change-of-mind returns, the customer is responsible for paying the shipping costs to send the item back to our designated return address. Original shipping fees are non-refundable.

5. Refunds (If Applicable)

• Once your return is received and inspected, we will notify you via email or WhatsApp that we have received your returned item and whether your refund has been approved.

• If approved, your refund will be processed:

  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer, Easypaisa, or JazzCash (our team will contact you for your account details).

  • For prepaid orders, the refund will automatically be applied to your original method of payment.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our support team to coordinate the exchange process.

7. Contact Us

If you have any questions regarding returns, refunds, or your order, please reach out to us directly:

• Email: achezoofficial@gmail.com

• WhatsApp: +92 320 0498475

• Website: www.achezo.com